Cookies help us to develop our website and to improve its content and availability. Some cookies are necessary to ensure that the website functions properly. You can accept all cookies or just the necessary cookies. To change settings, click Cookie Settings. You can access the settings later from the Cookie practices page of the valvira.fi website.
Select an option below to determine which cookies to allow. When you are ready, click Save and exit. The website works even if you only agree to necessary cookies. There might be some differences, however. You can also change the settings later through our pages. Read more about the cookies on this valvira.fi website.
The necessary cookies are automatically stored on your browser when you use our web service. These cookies are used to ensure that the valvira.fi web service functions as intended.
Web analytics tool (Google Analytics) helps us to understand how our customers use the valvira.fi web service and from where they access the website.
We use the Siteimprove service to monitor the availability of the website, the functioning of links and the visibility of the website on search engines.
If a patient or next of kin is unsatisfied with the patient’s medical care or treatment, she/he can complain to authorities responsible for health care supervision in Finland. This procedure is available to all health care or medical care patients in Finland regardless of the patient’s citizenship.
Important note: official decisions on appeals are given only in Finnish or Swedish, although in some cases unofficial translations may be available.
Before filing a complaint, please consider other and usually faster ways of settling the difference.
Try to clear the issue already at the health care unit
An honest discussion between the patient and the health professional or his/her supervisor can usually clear possible misunderstandings between the patient and those treating him/her. Errors or shortcomings in the treatment can also be corrected at once.
Consider submitting an objection
If the discussion proves unsatisfactory the patient or next of kin may submit an objection to executive of the health care unit, hospital or such. Submitting an objection is a legal procedure that binds the executive to clear the matter with his/her employees and to respond to the complainant within a reasonable time, usually in one month.
How to file a complaint
To file a complaint on health care write a freeform statement or use Valvira’s official form (pdf). Complaining is possible even when you have submitted an objection to the health care unit or have filed a claim to the Finnish Patient Insurance Centre following a suspected patient injury.
Usually a complaint will not be processed if the reason for complaining became evident more than two years ago.
File your complaint to regional administration or Valvira
Valvira is responsible for handling complaints that relate to treatment of a severely and permanently injured patient or a patient who died after a suspected medical error or medical malpractice.
Regional State Administrative Agencies process all other complaints. Choose the agency according to where you were treated.
If necessary, officials may transfer the complaint to the correct authority according to agreed distribution of duties. The complainant will receive a notification of the transfer.
Patient Ombudsman attends to patients’ interests
Every health care unit must name a patient ombudsman whose duty is to inform the patient of his/her rights and to advance patients’ interests in general.
The patient ombudsman can help you to:
clear your matters at the health care unit treating you
report an injury due to a medical error or medical malpractice
submit an objection
file a complaint
The patient ombudsman does not intervene with the patient’s diagnosis or content of treatment.
The patient ombudsman’s contact information can be requested from the health care unit or retrieved from the unit’s website.